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support@kolekcia.com
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Our support team operates Mon–Fri 9am–6pm CET. Emails sent after hours get a reply first thing the next morning.
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Common Questions
Answers to everything we get asked most often. Still stuck? Message us directly.
Shipping
- Produced in 3 business days
- Standard: 5–8 business days
- Express: 2–3 business days
- Free on orders over $49
- Carbon-offset packaging
Returns
- 100-day no-questions return
- Free return label provided
- Full refund to original payment
- No need to return damaged items
- Exchange available
Packaging
- Rigid cardboard protection
- Corner guards on every order
- Damage-proof tube for large prints
- Fully recyclable materials
- Mounting kit included
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